This add-in lets you export Jira data directly to Excel using existing filters or custom JQL. It is available for free on the AppSource marketplace and can be installed by any Office 365 user (for both the Online and Desktop version, Excel 2016 and later.) The add-in works with all Jira Cloud products (Jira Software, Jira Core, Jira Service Desk). Customers’ tickets are referred to as requests at Jira Service Desk. A request is an issue in Jira Software or a Jira Service Desk queue. Depending on how the project administrator has configured the service desk instance, a Jira Service Desk user creates a ticket through the customer portal or by submitting a ticket via email. Powered by Atlassian Intelligence, the virtual agent automates support interactions right from within Slack to free up agent time and deliver exceptional service at scale. Create custom intents or tap into the power of your existing knowledge base to instantly automate Tier 1 support workflows. For complex issues that need a human touch, route Opsgenie functionality is included across various cloud plans of Jira Service Management to deliver end-to-end incident management. Learn more Opsgenie is included with Atlassian Open DevOps to help teams streamline incident management and response. GET STARTED. 50 Build minutes/month. Unlimited public and private repos. 1 GB Git Large File Storage. Continuous integration. Continuous deployment. Merge checks. Trello integration. Jira Software integration. We specialize in seamless migration from Zendesk to Jira Service Management. Plus, our support reps are ready to assist you at any stage. A custom data migration to add any special requirements to your helpdesk migration. Help Desk Migration’s security portfolio includes fresh updates: Open Jira Service Management, go to Settings > Products > Operations > Chat and video tools > Microsoft Teams, and select Connect. Once you sign in to your Microsoft account, you’ll be redirected to Jira Service Management where you’ll see that the Microsoft Teams Administrator’s permission is required for Jira Service Management to If you need help desk software that can double as enterprise service management software, Jira is a good option. Jira offers four plans. There is a free plan and three paid plans that start at $22 Jira Service Management Server APIs. The Jira Service Management Server APIs lets your integration communicate with Jira Service Management Server. For example, using the REST API, you can retrieve a queue's requests to display in your plugin or create requests from phone calls. For most other integrations, you should use the REST API. k9MIGpn.

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